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customer services
How to make a complaint
- Speak to your court manager or call Customer Services on 0845 607 0272
- If you are unhappy with the response you receive, you can make a formal complaint by telephone, letter, email or in person.
- Clearly state the nature of your complaint, and tell us what you would like us to do to resolve it.
- You will receive an acknowledgement of your complaint within 48 hours of us receiving it. We will try and deal with your complaint as quickly as possible, but it will depend on how complicated the problem is.
- You will receive a more detailed response within 10 working days explaining what action is being taken.
- If more time is required to fully investigate your complaint we will tell you when you can expect to receive a full response.
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