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customer services
Independent advice
There are several independent agencies that offer advice, which you can contact at any time before or during the complaints process.
AIMS
A specialist impartial service for residents of sheltered housing. As part of Age Concern England, AIMS has a deep understanding of the particular issues and concerns of older people.
Advice line: 0845 600 2001
Telephone: 020 8765 7465
e-mail: aims@ace.org.uk
Housing Ombudsman Service
Will only consider complaints after Housing 21's own complaints procedure has been exhausted.
Telephone: 020 7421 3800
Low call: 0845 7125 973
e-mail: info@housing-ombudsman.org.uk
The Housing Corporation
A national government agency, which monitors and controls the activities of housing associations. It will investigate complaints made against Housing 21 provided our own complaints procedure has been followed and completed.
Telephone: 0845 230 7000
e-mail: enquiries@housingcorp.gsx.gov.uk
