contact us
Confidential support line
There is now a way for you to raise sensitive issues about the way Housing 21 provides services where going through normal channels would be difficult due to the circumstances of the case. This covers situations like serious allegations of staff misconduct, harassment or abuse whether that is physical, financial or otherwise.
Calls of this kind to a senior manager are entirely confidential. You do not have to give your name if you do not wish to do so. Please be assured that there will be no repercussions if you use this service. It is not the service to use for standard complaints about repairs, rents, service charges etc these should go through the standard complaints procedure. This is a way of making us aware of sensitive issues that need to be dealt with, particularly where following the ordinary complaints procedure might make you or others feel vulnerable.
If you wish to speak to someone in confidence then you can contact any of the managers listed here. Hopefully the conversation you have with a senior member of staff will be enough to put the matter to rest. It may be that further investigation is required in which case the senior manager can keep you informed of progress until the problem has been dealt with.
The relevant Heads of Service will oversee this system to ensure that serious allegations are investigated and problems put right as promptly as possible.
CONTACT LIST
Corrina Shuttlewood 0870 192 4829
John Newstead 0870 192 4458
Jane Hinde 0870 192 4844
Gary Judd 0870 192 4315
Deborah Rostant 0870 192 4463
Ron Bainbridge 0870 192 4154
Ann Cottrell 0870 192 4699
Brunel Court
Brunel Court is a new and exciting mixed tenure Extra Care development, providing
55 one and two bedroom apartments, 15 of which are available for sale on a Shared
Ownership basis to people aged 55 and over...
Click here for more
information
