helpline

If you wish to make us aware of a sensitive issue, which you do not wish to raise through normal channels, you can use our confidential helpline. This covers situations, which might make you or others feel vulnerable, such as:

• serious allegations of staff misconduct
• harassment or abuse

All calls are completely confidential, and you do not need to give your name. There will be no repercussions if you use this service.

To speak to someone in confidence, please call 0303 123 1206.

If further investigation is required you will be kept fully informed of progress, and problems will be put right as promptly as possible.

This service is not for standard complaints about repairs, rents, or service charges. These should go through the standard complaints procedure