get involved

An annual meeting is held at each court to report back on our performance. We also ask what you would like done on your court from major repairs to social activities.

We encourage tenants to form a tenants' association. Speak to your court manager on how to set one up, or download a copy of the Tenants' Association Handbook.

Sometimes one or two residents are happy to act as representatives for their court. A Court Voice will work with the court manager to ensure issues are dealt with and residents are kept informed.

There are resident representatives on the housing services committee and our management board.

These forums discuss current issues and allow residents to make sure their views are heard.

An annual conference is held each year where residents from across the country help us identify our future priorities. Take a look at what happened at the 2011 conference.

This panel is made up of residents who check that all resident literature makes sense and are in clear English.

Tenant inspectors are residents who have been trained to inspect Housing 21's services.

To ensure we take residents views into account, we occasionally ask a group to review something, such as the website or a new publication design.

Every two years we randomly select 5% of residents to answer questions about our services. The results give us an idea of whether our service is improving or deteriorating.